Once I'd taken a look I couldn't help but slag them off by email. They only have a web-based help ticket system by way of contact options, but that didn't stop me.
You are confused people.
With Java disabled in a browser, you redirect users to a page http://www.designerwiz.com/nojava.htm explaining that they need to enable Java blah blah and telling them how.
Except you have made one huge massive crucial mistake.
All your tests and your information is talking about Java, as in the embedded applet variety.
I find it somewhat disturbing that such a grave error could be made on a site dishing out JS knowledge by the bucketload.
I can't find any reasonable use of Java anywhere on your site, yet users with Java disabled on their browsers are being told to enable it and that they can't use the site until they do. Consequently they open themselves up to potential security risks whilst not actually being able to do anything that they could otherwise do.
"Due to numerous complaints of Netscape & Firefox browser users not being able to navigate our Web site, we have installed browser detection & redirect safe guards. Unfortunately, some users using Netscape and/or Firefox will not be able to access this Web site. (More Info Below)"
That's most certainly not the correct approach. Any site that renders improperly in standards-compliants browsers such as these is NOT accessible (and therefore illegal in many countries, notably the UK) and badly coded. The reason it works in IE is because it allows certain scripting shortcuts to be taken.
Again, disturbing for a site dishing out JS by the bucketload.
"2) You are using America Online/Netscape/Firefox/Web TV/Opera web browser, or some other software application that is not allowing JAVA to initiate as required on this service."
Rubbish. Spend some time with multiple browsers and see how they render. Computer models have no impact on web page rendering. Whether the browser was installed by the end-user has no impact on web page rendering. It's more likely some routing error or css not loading properly. This should be investigated, not sat upon.
Please get a clue!
I didn't expect to hear any more. Indeed, neither did Dagger.
(@Dagger) watch as it gets ignored :p
(@Dagger) or "we've got our eyes shut so the problem doesn't exist"
(@tomalak) ;p a bit like my dog
(@tomalak) if she can't see you, you can't see her
So when my next line was "ooh I got a reply" I think he was a little surprised. I was more than a little surprised, especially when I read it.
Thank you for taking the time out of your schedule to write us your detailed dissatisfaction message … it is greatly appreciated … whether pro or con in view … your comment helps us to evolve into a better service for webmasters.
Your message raises some great points and does show me that we have an outdated page that should be restructured.
However, at the time of this page creation we were using all "Java Applet Navigation Systems" within our pages provided by http://www.SoThink.com …. and that posting was appropriate at that time. (Thank you for bringing this outdated page to my attention)
I have already had Craig update that page.
Once again, thanks for bringing this really outdated page to our attention.
Shocked and astounded that not only had they replied immediately but fixed the page, I sent off another email:
No problem. 🙂 Glad I could help. Nice to see feedback being taken into consideration so very impressively too… it's fairly rare these days. I admit I didn't expect it.
And got one back:
We learn from the best … people like you. 🙂
If only more website owners were like this.